Hilton Leeds City - Leeds (West Yorkshire)

Location

Fire alarm went off at half 3 in the morning. Staff unhelpfull, No appology and were not told when we could return to our rooms. Waited outside in the cold for over a hour without any appololgy or came for the customers. Car park very small and over priced. Would not stay again

Location

Booked a specific room, was moved to different room and not informed, upgraded to receive wine , fruit and robes, never reiceved,had to call and ask why, sent up 2 apples and 2 yorky bars!! Not class what they portray!!

Location

We booked executive rooms which were to include robes slippers drinks and magazines none of which were available we had a voucher for a drink which was available on our leaving date which was no good as we left after breakfast and we felt there was nothing executive about the room just a standard room. Also problems with shower and hair dryer

Location

The loo and lift(s)

Location

We booked a suite and to be honest were disappointed with the room, it was very basic

the hotel was very clean, the staff were very friendly and helpfull. had a really nice stay

nothing all good!!!

Staff were very friendly and helpful. The breakfast was amongst the best I've had.

Lifts were very chaotic - waiting a long time. There was mould around the bath .

Matress Friendly and helpful staff

One plug in room did not work

Nothing particular to mention

The hotel is very dated and in need of refurbishment . Staff were friendly, room pleasant although only moderately clean. Car park is a nightmare !!! turns so tight you need one to manoeuvre and one to help avoid the walls. A brand new Audi in front of me acquired a huge dent in his rear door. Even the staff won't use it. Seriously, I am a confident driver but wouldn't come again unless I had a really tiny car!.......be warned! However if coming by train , location is excellent as right next door to the station.

The Nice beds The friendly staff The wide range of breakfast

The Jacuzzi wasn't working.

very handy for bus and train station pubs bars quite close and shops

nice room comfy ,clean

Location is fab for shopping and train station, 2 minute walk to the station & a 5-10 min walk to the main shopping area Hotel was lovely and modern, clean and rooms were very comfortable The price we paid for a room & breakfast was brilliant and will be hopefully staying there again soon

Good hotel - great location I chose this hotel because of the spa and pool - due to a technical problem the water was cold and the jacuzzi was unusable - we complained and were given 2 nights breakfast and car parking and 2 drinks as compensation - excellent service from the duty manager as it was not her fault the pool was broken but we were happy with the level of compensation and customer service It is the sign of quality when an establishment can do this and turn a negative into a positive - we will probably return next time in Leeds

Pool was cold due to technical problem One of lifts not working - there were 2 service lifts in use Rooms / bathrooms small - car park very tight ( and would have cost £15 night if not got free)

we have stayed theiur a few months ago and sadly this time the room was a refurb wbhich had lots of teething troubles, heatingt not working shower not working correctly, sockets not worki9ng and sink with a plug wihcih did not allow wate to drain away

Location was excellent, facilites were great too, a great city break!

The price of drinks at the hotel were expensive but the atmosphere was great!